Privacy Notice – Syner Med (Pharmaceutical Products) Ltd
This privacy notice describes the processing of personal data we undertake as a business.
The following are our reasons for collecting your personal data, what we do with it and what your rights are under UK GDPR.
Who are we?
We are Syner Med (Pharmaceutical Products) Limited, a company registered in England, registration number: 02950518, registered office address: 82 St. John Street, London, United Kingdom, EC1M 4JN
You can ring us using +44 (0) 20 8655 6380 or contact us via the form on our website.
We are registered as a Data Controller with the Information Commissioner’s Office (ICO – the UK’s regulator for data protection), registration number Z1290608
Purpose of Processing
We process your personal data for a variety of reasons as set out in the table below, which also shows our lawful bases under UK data protection legislation (UK GDPR) for doing so.
| Purpose | Lawful Basis under UK GDPR |
| Managing your enquiries | Our legitimate interests in responding to and managing your enquiry. |
| Managing our commercial relationship with you as a contact at one of our Specialty Channel clients (pharmacies, hospitals etc) | Our legitimate interests in managing our commercial relationships and any associated contracts between us and your organisation |
| Managing our commercial relationship with you as a consumer ( a customer of our Consumer Portfolio) | Processing is necessary to perform the contract we have with you |
| Managing our commercial relationship with you as a contact employed by one of our suppliers | Our legitimate interests in managing our commercial relationships and any associated contracts between our respective organisations If you are a sole trader or partner in a partnership then our lawful basis will be that processing is necessary to manage the contract we have with you |
| Direct marketing | Our legitimate interests in ensuring we appropriately manage, deliver or suppress direct marketing activity |
| Recruitment Enquiries | Taking the steps necessary to enter into a contract with you. We will provide further privacy information to you as the recruitment process progresses |
| Documenting patient adverse events | Our legal obligation to record adverse events |
| Website analytics & record of your cookie choices | Your consent |
Where we are relying on our legitimate interests you are free to object to that at any time. In the case of direct marketing activities we will ensure that we cease to market our services to you should you object to our legitimate interests.
Where we are relying on your consent you are free to change your mind and withdraw your consent at any time.
Data we collect
The table below gives information on the categories of personal data we process for each of the purposes shown above.
| Purpose | Categories of Data Processed |
| Managing your commercial and support enquiries | Name, contact details, message content and contact history |
| Managing our commercial relationship with you as a contact at one of our Specialty Channel clients (pharmacies, hospitals etc) | Name, contact details, organisation & role, contact history |
| Managing our commercial relationship with you as a consumer ( a customer of our Consumer Portfolio) | Name, contact details, order and financial details including payments, delivery details |
| Managing our commercial relationship with you as a contact employed by one of our suppliers | Name, role, contact details, and contact history If you are a sole trader then your personal data will also include financial information (invoices, payments etc) and records of orders placed. |
| Direct marketing | Name, contact details, marketing preferences, contact history |
| Recruitment Enquiries | Name, contact details, role applied for |
| Documenting patient ‘adverse events’ | Name, contact details, adverse event details |
| Website analytics & record of your cookie choices | Your cookie choices, web analytics data |
We use third party payment processors to manage payments we do not have access to payment card details.
Special category data
There are additional rules we must follow if we collect certain types of more sensitive data, known as Special Category Data. These include details of your ethnicity, beliefs, health and sexuality and in each case we must let you know what our additional lawful basis is for processing such data.
We do not routinely process special category data however we will be processing health related data if we are recording any adverse events. Our lawful basis in that instance being that it is necessary for reasons of public interest in the area of public health (ensuring high standards of quality and safety of medicinal products or medical devices).
How long do we keep your data for?
Where we are relying on our legitimate interests to process your data then we will keep your personal data until you object to our legitimate interests and we agree with your objection, or until the following default periods have elapsed after our last contact with you.
We will retain your personal data by default for the following periods:
| Purpose | Maximum Retention Period |
| Managing your commercial and support enquiries | 7 years |
| Managing our commercial relationship with you as a customer of our Specialty Channel | 7 years |
| Managing our commercial relationship with you as a customer of our Consumer Portfolio | |
| Managing our commercial relationship with you as a contact employed by one of our suppliers | 7 years |
| Direct marketing | 7 years |
| Recruitment Enquiries | 1 month if application does not proceed |
| Documenting patient adverse events | TBC |
| Website analytics & record of your cookie choices | 1 year |
Do we ever share personal data?
We will share your data if we receive a legitimate request from a law enforcement agency.
When you submit your personal data online your data is shared with our partners who manage and host our websites.
If we are communicating with you via email or social media channels (e.g. LinkedIn, Facebook and twitter), we will be sharing your personal data with those email and social media providers.
We also utilise external suppliers to provide several business supports services. We always ensure that we have appropriate contracts in place to protect your rights when personal data are processed on our behalf by these third parties. There is further information regarding these suppliers in the “Where Do We Process Data?” section.
How do we keep your data secure?
We take sensible steps to keep your data secure and ensure we can uphold your rights and meet our obligations under UK GDPR:
- All data sent between your browser and our website are encrypted in transit,
- Access to personal data is role based: only those members of staff with a legitimate need will have access,
- Systems are password protected and multi-factor authentication is enabled where available,
- We ensure that appropriate contracts are in place with our suppliers who process your personal data to protect your rights, to ensure that they take appropriate security measures to safeguard your data, and that any international transfers are done correctly under UK GDPR,
- Our employees are all subject to an obligation of confidentiality, and receive training on data protection matters,
- We utilise appropriate technical and organisational measures to optimise the security of your personal data.
Your Rights
You have a number of rights relating to the processing of your data, if you would like to use them or have any questions then please contact us.
- We won’t charge you for doing any of the following, however we may make a charge in the case of frequent repeat or unfounded requests,
- Awareness: You have the right to be fully informed about why and how we process your information. This privacy notice is intended to meet that requirement, but please do contact us if you have any questions. If we obtain your personal data from a third party (e.g. a social media platform or recruitment platform) then we will tell you where we have obtained your information from,
- Access: You have the right to a copy of the data we hold about you,
- Rectification: If you think some of the data we hold is wrong then you have the right to ask us to correct it,
- Erasure: You have the right to ask us to delete the data we hold about you. Where we are holding the data to fulfil a contract with you or your organisation then we will need to retain the data in accordance with the data retention requirements shown above,
- Restriction: You have the right to ask us to restrict the processing of personal data whilst we check its accuracy, if you think the processing is unlawful, if you believe we no longer need to process the data but you need us to store it due to pending legal claims, or when you object to our processing based upon our legitimate interests and we are assessing the validity of that,
- Object: Where we are processing your personal data based upon our legitimate interests you have the right to object to that. If your objection is valid (for instance in the case of any direct marketing activity) then we will stop processing your personal data for that purpose,
- Data portability: You can request a copy of your data in a digital format which you can then supply to another provider when we are processing your personal data under the lawful basis of performing a contract with you or because we have your consent,
- Automated decisions and profiling: You have the right, in certain circumstances, not to be subject to decisions based on automated processing (including profiling) if it has a significant or legal impact on you. This doesn’t apply if the processing is necessary to fulfil a contract with you, or if you have given us your consent to do so. We do not currently use any technology to make automated decisions about you.
What happens when I follow links to other sites?
If you follow a link from our site to another site then you should read the privacy notice on the other site prior to providing your data to them. We are not responsible for the cookies installed upon your device by other websites.
Where do we process data?
We primarily process data in the UK however we use partners to help us deliver our services, some of these services will mean that your personal data are transferred outside of the UK.
| Partner | Where are they located? | What additional protections are in place to safeguard your rights if processing is transferred overseas |
| DGR Enterprises Ltd (website hosting) | UK | N/A |
| KDM Communications Ltd (website hosting) | UK | N/A |
| Medico Digital Solutions Ltd (website hosting and marketing servcies) | UK | N/A |
| ZOHO Corporation Ltd (CRM) | UK | N/A |
| Microsoft Ltd (OS/teams) | UK | N/A |
| Xero (UK) Ltd (finance) | UK | N/A |
| Clarity Pharma Ltd (delivery logistics) | UK | N/A |
We may share your personal data with professional advisors from time to time, such as our accountants or legal advisors. We will always ensure that appropriate protections to your rights and freedoms are in place.
Making a complaint
Please contact us at the above address. You can also contact the Information Commissioner’s Office (ICO) on their helpline 0303 123 1113 or online at www.ico.org.uk. If you should contact the ICO they will normally ask you to contact us first.
